Refund policy

Returns & exchanges

You can return or exchange an item within 30 days of delivery. It must be unused, undamaged, and sent back in its original package.

You handle the return. To start, email hey@heypresh.com with your order number. We'll reply with the return address. You pay for return shipping and are responsible for the package until we receive it. Please use a tracked service.

Once we receive the item and check it, we refund the price of the item to your original payment method, usually within 1–3 business days. For an exchange, we refund the return and you place a new order.

Damaged or wrong print

If your print arrives damaged or misprinted, email hey@heypresh.com within 30 days of delivery with your order number and a photo. We'll send a free replacement. We replace damaged prints rather than refunding them.

Changes and cancellations

You can change or cancel an order only before it ships. Email hey@heypresh.com as soon as possible. Once an order has shipped, it can't be changed or cancelled, but you can return it under the policy above.

Address and delivery

Please check your shipping address at checkout. We're not responsible for orders sent to an address entered incorrectly. If a package is refused or returned to us as undeliverable, it isn't refunded. We can reship it at your cost.